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Privacy Policy & Disclaimer

Privacy Policy

Canes Canada Company Inc. (“Canes Canada”) is committed to protecting the privacy of our customer’s personal information. Consequently, we have developed policies and procedures to ensure our compliance with privacy legislation currently in force in Canada. The purpose of this privacy policy is to outline the steps we take to keep your personal information confidential, to inform you about the manner in which we collect, use and disclose your personal information, and to provide you with Canes Canada contact information should you have questions or concerns about our personal information protection practices.  

What information does Canes Canada collect?

Canes Canada maintains a detailed record of the purchases that you have made with our company. Should you shop with Canes Canada either in-store or on-line, we will store any information that you provide to us that will be relevant to supporting your wardrobe needs including your personal contact information. Canes Canada will collect personal information that you have voluntarily provided to us. We may also collect personal information from you when you make on-line purchases including your name, e-mail and postal addresses, phone number(s), encrypted credit card information, and product interest information. 

Why does Canes Canada ask to collect your personal information?

  • To ensure that you’re personal wardrobe needs are looked after.. Select in-store customers who choose to additionally shop on-line will also be contacted after delivery to ensure that purchases meet expectations.
  • To improve service delivery. It allows us to guide potential gift givers in the right direction in terms of your style, size and other preferences. However, we will not disclose any specific personal information to any third party in this regard without your consent.
  • To purchase your on-line orders and to answer questions regarding the status of such orders.
  • To keep you informed about Canes Canada’s events and promotional opportunities. However … at this time we keep it to TWO times yearly. I hate Junk Mail most people are like me. So we keep it to TWO Times Max that we contact you via email /phone.

A http cookie is a piece of text stored on a user's computer by their web browser. A cookie can be used for authentication, storing site preferences, shopping cart contents, the identifier for a server-based session, or anything else that can be accomplished through storing text data.

A cookie consists of one or more name-value pairs containing bits of information, which may be encrypted for information privacy and data security purposes. The cookie is sent as a field in the header of the HTTP response by a web server to a web browser and then sent back unchanged by the browser each time it accesses that server.

Cookies may be set by the server with or without an expiration date. Cookies without an expiration date exist until the browser terminates, while cookies with an expiration date may be stored by the browser until the expiration date passes. Users may also manually delete cookies in order to save space or to avoid privacy issues.

As text, cookies are not executable. Because they are not executed, they cannot replicate themselves and are not viruses. However, due to the browser mechanism to set and read cookies, they can be used as spyware (see zombie cookie and ever cookie for more details). Anti-spyware products may warn users about some cookies because cookies can be used to track computer activity—a privacy concern, later causing possible malware.

Most modern browsers allow users to decide whether to accept cookies, and the time frame to keep them, but rejecting cookies makes some websites unusable.

  • The Disclosure of Personal Information
    Canes Canada will not sell, rent or disclose to third parties any personal information we collect, except as described herein or as you otherwise consent. In the normal course of business Canes Canada may disclose some information with our service providers and suppliers, third party systems support specialists who are contracted to keep our systems operational. Each of our service providers and suppliers are contractually bound to protect the confidentiality of our customer information and may only use such information for the purposes of performing services on our behalf. You can withdraw your consent at any time by contacting us in the manner set out below.

  • In addition, when required by law, we must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you to Canes Canada.

  • How Canes Canada protects your Privacy
    Canes Canada is committed to ensuring that your personal information is kept secure. Canes Canada only keeps “ANY” personal information we collect about you strictly confidential. We use administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information we have about you. Access to your personal information by Canes Canada representatives and associates is strictly limited to a need-to-know basis. Canes Canada associates receive special training regarding privacy protection and are made aware of the importance of maintaining the confidentiality of personal information. All computers on which personal information is stored are password protected.

    Canes Canada will keep your personal information only for as long as it remains necessary or relevant for the purposes set out in this Privacy Policy or as required by law.

    The protection of your personal information is of the utmost concern. Canes Canada encourages you to review our Privacy Policy on a periodic basis. This Privacy Policy may be updated from time-to-time. If at any point we decide to use personal information in a manner different from that stated at the time it was collected, users will have a choice as to whether or not we use their information in this different manner. Whenever we update this Privacy Policy statement, we will change the date on the statement below to indicate that revisions were made. We reserve the right to change this Privacy Policy at any time.

    Your Privacy Choices
    You may withdraw your consent to the use of your personal information (excluding purchase history information) in the manner provided herein or at the time of collection at any time (subject to legal obligations and on providing us reasonable notice) by contacting the Canes Canada Privacy Officer at the contact number or e-mail address provided below. Please be aware that withdrawing your consent may prevent us from providing you with the communications and services that we currently make available to you.

    Verifying and Amending your Personal Information
    At Canes Canada, we like to ensure that the information we have about you is accurate, complete and as up-to-date as necessary for the purpose for which it is used. If you would like to review or update the personal information or withdraw your consent for the collection, use and/or disclosure of your personal information, or if you have any inquiries or comments about this Privacy Policy, please contact your Sales Associate or the Canes Canada Privacy Officer, at the contact number or e-mail address provided below, who will be pleased to assist you.

    If you need more information

    To obtain additional information on our privacy policies and procedures, please contact our Privacy Officer at 866 217 8091 or by e-mail at


Any statements, material, information and products are not intended to diagnose, treat, cure or prevent any condition or disease. Please consult with your own physician / health care practitioner / physical therapist regarding any suggestions or recommendations made from Canes Canada Inc.

Although we try in earnest to accurately display the colours of the products, the actual colours you see will depend on our software and your monitor and therefore may not be completely accurate. Because of the nature of our wood and hand turned canes, slight variations in grain or colour may be noticed, these will not affect the integrety of your cane.

Price and availability of our product is subject to change without notice.

Canes Canada Inc reserves the right to make changes to its web site and this Disclaimer and Terms of Service at any time.